Are you experiencing issues with logging in? Check here how to resolve this.
1. Check Your Shortcut
Do you access YouProvide through a saved link in your browser?
If so, ensure that the shortcut points to https://app.youprovide.nl.
Any other link may cause issues when logging in or opening lists.
1. Open a new, blank tab in your browser.
2. Locate the shortcut you usually use. Right-click on it.
3. Select "Edit..." from the menu.
4. Verify the URL value. It should read https://app.youprovide.nl; make adjustments if necessary.
2. Delete login cookies
Delete the cookies associated with the domain b2clogin.com (which is part of the YouProvide login process), login.youprovide.nl and youprovide.nl.
- Chrome browser: go to Settings | Site data
Delete cookies and settings for b2clogin.com, then use the search function to also delete the settings for login.youprovide.nl and youprovide.nl - Edge browser:
Delete all cookies from
- youprovide.nl
- login.youprovide.nl
- b2clogin.com
This can be done directly from the YouProvide login page:
- Firefox browser: go to Settings | Privacy & Security and click Manage data...
Find b2clogin.com, login.youprovide.nl and youprovide.nl and delete cookies and settings
Now you can refresh or restart the login page using https://app.youprovide.nl and log in.